Frequently Asked Questions
Everything you need to know about GIBBON sports gear and services.
What is the standard shipping time for GIBBON orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
Does GIBBON offer a warranty on high-performance equipment?
Yes, all GIBBON professional equipment comes with a 12-month manufacturer's warranty covering defects in materials and workmanship to ensure your peak performance.
What is your return policy for apparel and footwear?
We offer a 30-day hassle-free return policy. Items must be in original, unworn condition with all tags attached to qualify for a full refund or exchange.
How do I determine the right size for my sports gear?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for athletic comfort.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.